Privacy Policy

Privacy Policy

I. About Sta. Lucia Grocers

Sta. Lucia Grocers Inc. is a registered corporation organized and existing under the laws of the Philippines. It is herein referred to as the following: (“Company”, “SLG”, “We”, “Our” “Our Service”, “Us”, “Mobile App/Application” or “Website”). The company address is at Blk 2, Lot 2, Metropoli Drive Bagumbayan 3, Quezon City, Metro Manila.

Sta. Lucia Grocers is an online delivery service company that allows users and customers to purchase products and items from the company’s selections, merchants, traders, partners and have them delivered to their doorstep.

Sta. Lucia Grocers is committed to protecting its customers, website and Mobile App users by continuously operating with the highest standards across its entire operations and is dedicated to protecting their privacy. Our Company respects the privacy of its users and treasures the trust they put in us. You may find below the details of how we collect, use and disclose our user’s information.

II. General provision

1. By visiting and using our Website and/or Mobile Application, all users and viewers consents, agrees and accepts the terms of this Privacy Policy. We advise you to review carefully the following for you to clearly understand our privacy practices. If you have any concerns or questions about our Privacy Policy please contact us at staluciagrocers@gmail.com
2. All users are advised to visit our Privacy Policy regularly as we may change them from time to time without notice. We encourage you to clearly read and understand the changes to always be informed on the latest updates when it comes to the usage, collection and storage of your personal information.
3. The provision of our privacy policy only applies to the information you provide when you use our website or mobile app online or when you register an account online. Submitting your information and/or data to us offline or to any third party links or affiliations that we may or may not be linked to or use, voids the application of our privacy policy. By visiting our website and/or installing our Mobile App, you are accepting the practices described herein. If you do not agree, please do not use, navigate further, and install our website and/or mobile App.

III. Why we collect your personal Data

For us to continuously provide a smoother experience when using our services, the following reasons are why we collect your personal data:

1. For us to organize our operations and business practices;
2. For you to have a better shopping experiencing on our site;
3. For you to place an order and checkout;
4. For you to create an account to view your order history, order status, order details and save your favorite items;
5. For you to make changes and/or updates to your account information;
6. For you to subscribe or unsubscribe to our e-newsletters;
7. For us to gather, store, experiment and analyze data to provide better experience and improve our services;
8. To have references for us to respond to inquiries, complaints and request of every customer;
9. To provide our customer service team complete data for them to properly coordinate with customers;
10. To provide our employees, riders, contractors, shoppers and staff the necessary data to conduct their work in fulfilling customer orders and concerns;
11. To monitor company growth and other business metrics;
12. To understand better what our customers want and demand from our services;
13. To notify you about your orders when its being processed or about to be delivered;
14. To notify you about our marketing campaigns, promotions, surveys, loyalty and rewards offerings, advertisement, discounts, email marketing and other necessary services or offerings we can offer you based on the information and preferences you submit to us that you can disable or unsubscribe to anytime.
15. To comply with government requirement, regulations and laws;
16. To comply with company regulations and policy.

IV. What type of personal data do we collect?

For us to conduct our business and services properly we will be collecting necessary data based on the purpose and use of our customers. The common types of data we collect from you, generally includes the following:

1. You Basic Personal Information such as your Email, Phone number, Full name, Nickname, Work Address, Home Address, Shipping Address, Billing and Payment details, Username and Password.
2. We collect your grocery order information that includes the brand, type, price, quantity, service requested, substitutes, alternatives and size. Additionally, we may also take photos of your orders when it has been delivered to your doorstep as proof of delivery that we use to audit our riders and use for marketing purposes as well.
3. When necessary, we may also collect sensitive personal information such as your birthday, age, occupation, gender, location, civil status, Religion, employment record, educational background, financial details (Credit/Debit card details), government Identification and others.

Please note that all details, personal information and data that you submit is your responsibility as a customer to ensure that it is legitimate, accurate, complete and updated.

V. How do we protect your personal data?

SLG takes reasonable precautions to to protect your personal information and other data we collect from you through the following means:

1. Only giving access to authorized personnel to handle different levels of data;
2. Storing all data in a safe and secured database that is only accessed by key people of our company;
3. Maintaining company secrecy and confidentiality;
4. Practicing and exercising diligence when it comes to protecting all data and personal information by having our technical team regularly check the site’s safety for any breach and unwanted intrusions;
5. Having a support technical team in place to handle and oversee our data;
6. Using a secured connection through encryption, firewalls, SSL (Secure Socket Layers) and by keeping our digital certificate up to date.

We encourage you to protect yourself against unauthorized access to your account and your computer by always signing off after visiting or using our website whenever, but not limited to, using a shared or untrusted computer or device.

VI. Where and how long do we keep your personal data?

Sta. Lucia Grocers reserves the right to store and retain your personal data in our files and database located in Metro Manila, Philippines. Your personal data may be necessary especially when certain circumstances such as disputes need to be resolved or when required by law. It is important for us to do this provided that these steps are necessary for us to comply with certain legal requirements and/or to protect and defend the rights, affiliates, employees, partners, shareholders, and property of Sta. Lucia Grocers Inc.. If this situation occurs, our company will make sure to use reasonable and proper efforts to limit such data to what is only necessary to accomplish the specific purpose as mentioned above.

VII. Disclosure of Information

Sta. Lucia Grocers will not disclose any information unless it is for the following;

1. Employees, Riders, Shoppers, Contractors, IT personnel, Authorized personnel. This is for them to conduct their day to day operations properly and effectively.
2. Third party marketing providers that would need certain data to conduct their marketing initiatives to offer you the marketing promotions you want or may want, to update you with upcoming events, new features, business expansion and development and other means of communication to inform you about our business and our offerings.
3. To judicial, legal and government entities that would require key data and personal information especially in the unlikely event that may be related to fraud, investigations, public safety and national security as provided and required by the law.

VIII. Use of cookies

1. Cookies are small files of data stored in your browser whenever you visit and navigate through a website. It is designed as a reliable process for websites to remember certain information about the user and/or to record particular information for future navigation, and smoother experience.
2. We use cookies so that our users can save their items on their cart whenever they are shopping on our website. This way, in the event of connection loss, abandonment or simply building their shopping list through time, they can always go back to the website and it will save the information, data and shopping items from the last time they were on the website.
3. Cookies are not required when visiting our website, although it is highly encouraged for you to enable it to have a better experience. You may disable the cookies by adjusting your browser settings or by researching on search engines how to do it.

IX. Your option on your information usage

1. SLG provides you the right not to give any information you do not want to submit, collect, store, disclose and use so long as you notify us through the communication channels we have provided.
2. You may also choose not to use any specific feature or service by notifying us or disabling that specific option on the website.

X. Minors

Our website is intended only for person/s who are at least eighteen (18) years old. If you are below this age please seek parental supervision immediately, exit the website and/or stop using our website altogether. In the event that we find out that we were provided with personal data of Minors without any legal basis, we will delete it from our database. If you are a Minor, please do not provide any data whatsoever from this point to protect yourself.

XI. How to contact us

1. If u want to restrict access, usage and storage of your personal information and data you may contact us through: staluciagrocers@gmail.com
2. If you want a copy of your data and/or personal information you may contact us through: staluciagrocers@gmail.com
3. For updates with your accounts or personal information and data you may contact us through: staluciagrocers@gmail.com
4. If you have trouble accessing our website or mobile app you may reach us through: staluciagrocers@gmail.com
5. If you want to report a problem or breach of this privacy policy u may contact us through: staluciagrocers@gmail.com